Shipping and Delivery

We ship to both Australia and New Zealand.

Australia

We offer Flat Rate, Express, and Signature on Delivery for Australian customers. All parcels are sent with tracking information, unless we indicate otherwise.

We charge a Flat Rate of $9.99. Orders that are shipped via this method are sent through Australia Post and are usually marked as Authority to Leave*. If you are worried about your parcel being left outside your front door, please leave a note with your order indicating an alternative place it can be left, or choose Flat Rate with signature for $13.99 (or check out Parcel Lockers).

Flat rate shipped orders sent via Australia Post take between two (2) and seven (7) days to arrive depending on your location. Regional centres may take a little longer.

If you need your order quickly, we recommend you choose Express Post. These orders are posted with Australia Post and cost $13.99. They are also generally marked Authority to Leave*, so if you can’t guarantee you will be home on the day of delivery, choose Express Post with signature. More information about Australia Post’s Express Post delivery estimator can be found here. Please note that Australia Post does not always guarantee next day delivery for Express Post. Our parcels are posted from QLD Outer Metro, so if you are outside a Metro area yourself, expect delivery of 2-3 days.

You will be emailed with tracking information when your order has been posted and is on its way to you.  If your order has still not arrived within the above-mentioned timeframes, please contact us.

Australia Post parcels can be tracked here. You can sign up to Australia Post’s MyPost to track your deliveries across your devices (super helpful!)

*Please note we take no responsibility for any parcels that are lost when left outside your premises.

New Zealand

All New Zealand orders are shipped via Australia Post. The following choices for NZ postage are available:

• International Post Standard $19.99, approx 5-8 business days
• International Post Express $34.99, approx 2-5 business days between major metro areas.

Please contact us with any queries.

Other International Postage

Please contact us for a quote if you live outside New Zealand or Australia.

Packaging

We are conscious of our impact on the environment and so we carefully choose our packaging and wrapping materials and try to minimise waster wherever possible.

Our postage satchels or boxes can generally be recycled or composted, depending on the type of satchel use. Compostable satchels include composting information printed onto the satchel.

We use recycled or recyclable packaging wherever possible. Our boxes and bubble wrap are generally from Australia Post or reused from those we have received from our suppliers, or from local businesses who would otherwise throw large volumes of packaging material away. 

Faulty Order or Order Damaged in Transit

We make every effort to ensure that your order arrives in good condition.  Please contact us immediately if your order has been damaged in transit or you feel it is faulty and we will provide you with information about returning your order.

Out of Stocks

If an item you like is out of stock, you can choose to go on a waitlist for this product. We will email you as soon as the item is back in stock.

Very occasionally a glitch will occur in our system when two customers order the same product at the same time.  We will let you know as soon as possible if that has occurred and give you the option of a refund, or waiting until the product is restocked.

Returns

We really want you to be happy with the product you have purchased.  If you are unhappy with your purchase, please contact us so we can arrange a return for you.  Please note, we don’t cover the cost of postage for your return (unless the item is faulty or has been damaged in transit).  Once we have received your returned order and we assess that it is still in ‘as new’ condition, we will issue a refund for the amount of your initial order