We now provide shipping to both Australia and New Zealand.
Impact to Australia Post delivery due to Covid-19
Australia Post has advised they are experiencing significant shipping delays due to the high number of parcels requiring delivery, reduced air freight capacity, and social distancing and hygiene requirements due to coronavirus.
In addition, the Express Post guarantee has been suspended, which means they can no longer guarantee overnight delivery to areas within their Express Post network. However, Express Post is still the quickest delivery method.
While we are still able to pack and ship orders daily, parcels may take an additional 2 weeks, depending on your location. If you require your order more urgently, please choose Express Post at checkout.
Once your order has been posted, you will receive tracking notifications from us, and Australia Post.
To read more from Australia Post, click here.
To contact us if you have any concerns, click here.
We offer Flat Rate, Express, and Signature on Delivery for Australian customers. All parcels are sent with tracking information, unless we indicate otherwise.
We charge a Flat Rate of $9.99 for all orders under $100. Orders over $100 are shipped free. Orders that are shipped via this method are sent through Australia Post and are usually marked as Authority to Leave*. If you are worried about your parcel being left outside your front door, please leave a note with your order indicating an alternative place it can be left, or choose Flat Rate with signature for $12.99 (or check out Parcel Lockers).
Flat rate shipped orders sent via Australia Post take between two (2) and seven (7) days to arrive depending on your location. Regional centres may take a little longer.
If you need your order quickly, we recommend you choose Express Post. These orders are posted with Australia Post and cost $12.99. They are also generally marked Authority to Leave*, so if you can’t guarantee you will be home on the day of delivery, choose Express Post with signature. More information about Australia Post’s Express Post delivery estimator can be found here. Please note that Australia Post does not always guarantee next day delivery for Express Post. Our parcels are posted from QLD Outer Metro, so if you are outside a Metro area yourself, expect delivery of 2-3 days.
You will be emailed with tracking information when your order has been posted and is on its way to you. If your order has still not arrived within the above-mentioned timeframes, please contact us.
*Please note we take no responsibility for any parcels that are lost when left outside your premises.
We’re excited to begin offering postage to New Zealand. At the moment we will ship all New Zealand orders via Australia Post. The following choices for NZ postage are available:
- Flat Rate (no tracking or signature) $14.99, approx 7 business days
- Flat Rate with tracking $19.99, approx 5 business days
- Flat Rate with tracking and signature on delivery $24.99, approx 5 business days
- Express Post with tracking and signature on delivery $33.99, approx 3 business days between major metro areas
Please contact us with any queries.
Other International Postage
Please contact us for a quote if you live outside New Zealand or Australia.
We are conscious of our impact on the environment and so we carefully choose our packaging materials and try to minimise waster wherever possible.
Our postage satchels can be recycled or composted, depending on the type of satchel use. Compostable satchels include composting information printed onto the satchel.
We use recycled or recyclable packaging wherever possible. Our boxes and bubble wrap are reused from those we have received from our suppliers, or from local businesses who would otherwise throw large volumes of packaging material away. You may find your order packaged for protection in recycled shoe boxes or computer part boxes. Please let us know if you would prefer us not to use these in our packaging.
Faulty Order or Order Damaged in Transit
We make every effort to ensure that your order arrives in good condition. Please contact us immediately if your order has been damaged in transit or you feel it is faulty and we will provide you with information about returning your order.
Out of Stocks
If an item you like is out of stock, you can choose to go on a waitlist for this product. We will email you as soon as the item is back in stock.
Very occasionally a glitch will occur in our system when two customers order the same product at the same time. We will let you know as soon as possible if that has occurred and give you the option of a refund, or waiting until the product is restocked.
We really want you to be happy with the product you have purchased. If you are unhappy with your purchase, please contact us so we can arrange a return for you. Please note, we don’t cover the cost of postage for your return (unless the item is faulty or has been damaged in transit). Once we have received your returned order and we assess that it is still in ‘as new’ condition, we will issue a refund for the amount of your initial order.