FAQs

SHIPPING AND DELIVERY

Cost

We charge a flat rate of $9.95 for all orders under $75. Orders over $75 are shipped free.

 

Delivery Times

Orders are sent via Sendle or Australia Post and take between two (2) and seven (7) days to arrive depending on your location. Regional centres may take longer. You will be emailed with tracking information when your order has been posted and is on its way to you.  If your order has still not arrived within the above mentioned timeframe, please contact us.

 

International Postage

Please contact us for a quote.

 

Faulty Order or Order Damaged in Transit

We make every effort to ensure that your order arrives in good condition.  Please contact us immediately if your order has been damaged in transit or you feel it is faulty and we will provide you with information about returning your order.

 

Out of Stocks

If an item you like is out of stock, you can choose to go on a waitlist for this product. We will email you as soon as the item is back in stock.

Very occasionally a glitch will occur in our system when two customers order the same product at the same time.  We will let you know as soon as possible if that has occurred and give you the option of a refund, or waiting until the product is restocked.

 

RETURNS

We really want you to be happy with the product you have purchased.  If you are unhappy with your purchase, please contact us so we can arrange a return for you.  Please note, we don’t cover the cost of postage for your return (unless the item is faulty or has been damaged in transit).  Once we have received your returned order and we assess that it is still in ‘as new’ condition, we will issue a refund for the amount of your initial order.

 

PAYMENT SECURITY AND PRIVACY

We offer PayPal or Afterpay as payment gateways.  If you don’t have a PayPal account, you can still use your credit card on the PayPal payment page.

We do not sell your information (e.g. your address) to third parties, as we value your privacy.